#GHEAC#[瑞士校园] 与Yiwen Eng关于研究生课程实习的问答

与with Yiwen Eng关于研究生课程实习的问答

Postgraduate Internship Q&A with Yiwen Eng

格里昂高等教育学院，2015年9月8日

姓名：Evalynn Yiwen ENG

国籍：新加坡

年龄：26

项目：格里昂高等教育学院会展体育和娱乐管理专业研究生

学习科目：精英计划&餐厅和厨房管理

就读格里昂前教育背景：新加坡国立大学学士学位、新加坡超级豆有私人有限公司经理助理

实习经历：2015年7月-12月，新加坡劳动大厦（The Working Capitol）（恭锡(Keong Saik)）私人有限公司

1. 你在格里昂的经历怎样（课程、学生生活和行业联系）？

      我在格里昂学院真是一次奇妙的经验。我选择读体育及娱乐管理专业的研究生文凭课程，而没有选择硕士学位课程，因为这种课程可以在进入企业前，让我积累更多的实际动手经验，格里昂提供的就是我想学的课程。除去技术技能部分，我们也学习到许多软技能，了解许多不同的文化，这让我们更好的在全球化工作背景下生存。来自格里昂学院的支持同样很多，他们帮助我们解决问题，无论在学业上还是在职业建议方面，都给我们关心和爱护，简直就是我们离家在外的“父母”。在国际化的环境中学习也能帮助我扩大视野，让我得以发现世界上还有许多机会。总之，我将在格里昂的学习经历视作无价之宝。


2. 请描述一下在实习中的一天或一周的常规工作内容

       每天/周的工作是为我负责的会展场所带来销售收入并在活动期间进行场地管理。这份工作包括回答活动场所问题、带领客人参观活动场地、联系和管理客户确保合同和支付款安然无恙，还有保证活动当天能顺利进行。偶尔，我甚至可能在一个服务台后面客串一回。

 
在劳动大厦的休闲星期五


3. 你在业余时间做什么？

       在业余时间，没有去联系朋友或是家人， 我选择去做义工。几年之前，我们一伙人成立了一个青年义务团体（新加坡土语：Voluntarius），旨在鼓励年轻人们去做义工，让义工成为生活的一部分。因此，我把大部分时间都花在义工团体上，做计划、市场营销和执行活动等。如果时间允许，我也会在新加坡或本地区做其它义务工作。

4. 从研究生课程强化你的训练和知识是种什么样的经历？

       研究生课程提包括理论和实际两方面，这让我在实习时表现良好。另一方面，通过实习工作，我也能更好地将实际工作情况联系到格里昂的课程中。研究生课程帮助我强化了知识和方法，也帮我找到把事情做好的“方式”。


5. 你希望从实习工作中得到什么益处？

       我希望在实习中获得各种活动的执行经验，同时在处理客户和供应商之间的关系时，历练协调公共关系的本事。最重要的是，我希望获得更多本领域的技能知识，比如产品基本要素之类，以便能成为更好的活动策划。


英国与瑞士格里昂酒店管理高等教育学院 - Glion Institute of Higher Education
中文页面：http://glion.gheac.com/
咨询电话：010-8447 6928
　　　　　189 0119 3685
在线ＱＱ：800093391
电子邮件：info@gheac.com
办公地址：北京市 东城区 东直门外大街48号 东方银座 C座16E
邮政编码：100027

Postgraduate Internship Q&A with Yiwen Eng

by Glion Institute of Higher Education 8 September 2015

Name: Evalynn Yiwen ENG
Nationality: Singaporean
Age: 26
Program: Post Graduate Higher Diploma in Events, Sports and Entertainment Management
Applied Learning: Project Factory & Restaurant and Kitchen
Background before Glion: Bachelor Degree in National University of Singapore, Management Associate in Super Bean Pte Ltd, Singapore
Internship: Events Intern, The Working Capitol (Keong Saik) Pte Ltd, Singapore, Jul – Dec 2015 (6 months)

1. What was your experience like at Glion (course, student life, industry connections)?

My journey in Glion has been an amazing one. I chose to do a postgraduate diploma in ESE instead of a master degree as it would provide me more practical and hands-on experience before entering this industry, and Glion did exactly what I expected. Aside from the technical skills, we also picked up many soft skills making us able to better understand different cultures, which is especially important for us to survive in a globalized workplace. The support from the faculty has also been tremendous in helping us work things out, from academics to career advices, to showering us with care and concern, and being our “parents” when we are far away from home. Being able to study in such an international environment also helped me in expanding my network worldwide and allowed me to discover that there are many opportunities out there in the world. All in all, I would never exchange my experience in Glion for anything else.

2. Describe a typical work day and week on internship.

A typical work day/week revolves around bringing in sales for the event space that I’m looking after as well as managing the venue during events. This work includes answering enquiries for events spaces, giving tours of the space, liaising and managing clients to ensure contracts and payments are taken care of, as well as smooth execution of the event on the day itself. Once in a while, I might even take on the role of a simple bar service during events.

3. What do you do during your free time?

During my free time, other than catching up with friends and family, I go for volunteering activities. A few years back, a group of us set up a youth voluntary organisation, Voluntarius (Singapore), which promotes volunteerism among youths, aiming to make volunteerism a part of our lifestyle. Thus, I would spend most of my time on the organisation, doing planning, marketing and execution of events. I would also participate in other volunteering activities happening around Singapore, and the region, if time permits.

4. How is this experience strengthening your training and knowledge from the postgraduate program?

The postgraduate program provides both theoretical and practical skills that enabled me to perform well during my internship. On the other hand, through my internship, I can also better relate what is happening in the working world to what is being taught in Glion. It helps to reinforce certain knowledge and methodologies and also helps me to find my “style” of making things work.

5. What benefits do you expect to gain from this internship?

From this internship, I am hoping to gain exposure on the different types and genre of events, as well as sharpen my PR skills in dealing with clients and suppliers. Most importantly, I hope to gain more technical knowledge of the field itself such as the basics of production works and such, so that I can be a better event planner.

【原文引自】：http://www.gheac.com/thread-8354-1-1.html

版权与翻译版权所有，转载，复制请注明出自于“GHEAC-环球酒店教育与行业盟”。

#GHEAC#[瑞士校园] 在国际体育赛事联盟获得职业成功的关键

在国际体育赛事联盟获得职业成功的关键

The key to career success in

international sporting events and federations

格里昂高等教育学院，2015年8月28日

      国际体育赛事联盟为活动管理人才提供了非常好的职业机会。但是这些热门的职位不仅仅需要体育赛事管理知识或娱乐活动管理知识，而是两者都需要。格里昂高等教育学院的会展体育和娱乐管理（Event Sport and Entertainment (ESE) management）课程帮助学生在这一学科交叉领域积累了第一手经验。从他们的工作中，我们了解学生在国际体育赛事联盟中的“硬技术”需要软技术和行业经验来支持。

       首先，让我们来了解下会展体育和娱乐课程最重要的部分：行业经验。

      作为格里昂会展体育和娱乐课程重要的组成部分，是称为精英项目实践（the Project Factory）计划的动手实践模块。格里昂精英实践计划的学生已经从事的活动有自由式滑雪冠军赛、瑞士韦尔比耶（Verbier Bike Fest）自行车节、瑞士马特洪峰（Matterhorn）高山竞技比赛和行业专业人士年度会展体育和娱乐管理会议。

       对许多格里昂的研究生来说，有机会参与真实商业企业中的活动项目是学习中最精彩的部分。这些项目上的实习结果已经证明，在这些技术要求很高的工作中，格里昂学生将体育赛事管理知识和第一手实习经验相结合，从而成功地完成活动管理任务。

      例如，今年5月份，格里昂的体育及娱乐管理学生在洛桑（Lausanne）奥林匹克博物馆（the Olympic Museum）完成了一体化项目（Integrated Projects ，IP）的演讲。

      为了顺利完成这个任务，我们的学生小组提出了专业计划案，精英实践计划结合了他们的个人经验另外还有四门会展体育和娱乐管理的专业学科知识：

会展体育和娱乐财务管理

会展管理
体育及娱乐活动新兴技术
创造和发明

       演讲结束后，国际奥林匹克委员会（International Olympic Committee，IOC）高度评价了格里昂为2016年巴西奥运会（the 2016 Olympic Games in Brazil）做的赛事方案，称方案非常有趣而且水准很高。

      对于国际体育赛事管理工作来说，另一个不可或缺的内容是高品质的酒店住宿，这会集中带给人们难以忘怀的经历。

      在格里昂，体育及娱乐活动管理学生往往能学到比预想中多的知识，因为他们有独一无二的机会去国际奢侈酒店学习。格里昂学院也是酒店管理专业的领导者，在培养国际酒店行业精英领导者方面拥有50年的办学经验。

      在格里昂，酒店管理学生从事国际体育赛事管理并不少见，比如酒店管理的研究生Sergei Romanenko， 就是这样的情况。

Sergei 介绍说：“我第一份实习工作就是在索契冬奥会（the Sochi Winter Olympic Games）。这真是一次难忘的经历，虽然工作繁重，但是有好多令人难忘的时刻！我在索契和奥运街区负责接待，寄存和导引服务。我个人目标是给予超过与会客人期望的服务，保证他们都有一次难忘的奥运经历。

       Sergei继续叙说他的奥运会实习经历，奥运会的工作让他把国际体育赛事和酒店管理联系起来，“这次实习经历让我得以亲身参与奥运会这一国际赛事，我确定酒店管理就是我想从事的工作。此外，有好多格里昂的校友，让实习非常有趣，因此我感觉到了格里昂大家庭的支持。格里昂精神混合着奥林匹克精神，实习就像一杯回味绵长的鸡尾酒。“

       最后，也是最要的一点，职场关系及良好的行业名誉和一个人的专业技能和经验同等重要。

       2013年，Kristina Jabornicka在格里昂体育及娱乐活动管理专业的毕业后，取得了工商管理学学士（Bachelor of Business Administration，BBA）学位，紧接着在捷克奥组委（at the Czech Olympic Committee）的外事委员会（the Commission for Foreign Affairs）工作。在最近的访谈中，她描述了在格里昂学习的情况，介绍了她是怎样取得梦寐以求的工作。

Kristina 说：“在格里昂我们知道理论是一回事，实践又是另外一回事。目前在我的职业中，还没有应用到所有学到的知识，但是我学到的技能却帮助我适应工作环境，理解工作内容以及提高我的工作质量。“

她还说道，格里昂帮助她得到了现在的工作，“我的梦想之一就是参加奥林匹克运动会的实习。所以当我得知格里昂正在介绍2014年索契冬奥会（the Winter Olympics in Sochi）和举办奥运会工作面试时，我懂得要想得到这份奥运会实习工作，必须在面试中脱颖而出… 我曾在奥运会工作过，这是我迄今为止最好的工作履历，后来真要感谢自己的毕业论文主题，它让我直接得到捷克奥委会的工作。目前我在捷克奥委会的外事委员会工作。这是非常好的机会，我非常喜欢现在的工作。“



英国与瑞士格里昂酒店管理高等教育学院 - Glion Institute of Higher Education
中文页面：http://glion.gheac.com/
咨询电话：010-8447 6928
　　　　　189 0119 3685
在线ＱＱ：800093391
电子邮件：info@gheac.com
办公地址：北京市 东城区 东直门外大街48号 东方银座 C座16E
邮政编码：100027

The key to career success in international sporting events and federations

by Glion Institute of Higher Education 28 August 2015

International sports events and federations present excellent career opportunities for people who have the right skills. But these highly sought-after positions don’t just require skills in sports management or event management, they require both. The students of the Event Sport and Entertainment (ESE) management programs at Glion Institute of Higher Education have experienced this overlapping area of demands first-hand. From their experiences, we learn that their “hard skills” in sports and event management needed the backing of other soft skills and career connections.

First, let’s look at one of the most important parts of a good sport management or event management program: industry experience.

An essential component of Glion’s sport and event management programs is the hands-on learning module called the Project Factory. Glion students in the Project Factory have worked on the Champs freestyle snowboarding competition, the Verbier Bike Fest, the Matterhorn Ultracks Skialp and Trail races, and an annual ESE conference attended by many industry professionals.

For many Glion postgraduate students, the chance to participate in real projects for real companies is a highlight of their studies. The excellent results of these projects have shown that Glion students use a combination of their knowledge of sports culture and their first-hand experience in event management to succeed in these demanding roles.

For example, in May of this year, Glion’s ESE students presented their Integrated Projects (IP) at the Olympic Museum in Lausanne. Their objective was to create a new event program focused on Culture, Education and the spirit of the Olympic Movement for the 2016 Olympic Games in Brazil.

In order to accomplish this task, the teams presented professional proposals that incorporated their personal experience in the Project Factory, plus the theoretical knowledge from four of their ESE management courses:
Management Finance in Event, Sport and Entertainment
Event Management
Emerging Technologies in Event, Sport and Entertainment
Creativity and Innovation

Following the presentations, IOC representatives commented on the valuable contribution and very interesting quality proposals for the 2016 Olympic Games in Brazil.

Another quality that is indispensable for a career in international sports and events is a hospitality mindset that focuses on delivering unforgettable customer experiences.

At Glion, the ESE students get more than what they signed up for; they have a unique opportunity to learn about the world of luxury hospitality. Glion is also a top-ranking school of hospitality management with more than 50 years of experience in forming leaders for the global hospitality industry.

It’s not uncommon for hospitality students to make a professional foray into the world of international sporting events, as Sergei Romanenko, an alumnus of the postgraduate diploma hospitality management track can attest.

“My first internship was working in the Sochi Winter Olympic Games. That was an unforgettable experience with a lot of hard work but even more memorable moments! I was responsible for welcoming, hosting and guiding guests around Sochi and Olympic venues. My personal goal was to exceed guests’ expectations and make sure that they are getting unforgettable Olympic experience.

Sergei goes on to explain that his internship experience at the Olympic Games showed him the connection between international sports events and hospitality. “This internship allowed me to see myself as a part of such a global event as Olympic Games and proved to me that hospitality is the industry I want to grow in. Moreover, it was fun and there were a lot of Glion students and alumni around, so I was able to feel the support of the Glion family. Glion spirit mixed with Olympic spirit equals an unforgettable cocktail of experiences.”

And last, but not least, career connections and a good reputation may be just as important one’s professional skills and experience.

As an alumna of Glion’s ESE program, Kristina Jabornicka began working at the Czech Olympic Committee for the Commission for Foreign Affairs straight after she graduated in 2013 with a BBA in Event, Sport and Entertainment Management. In a recent interview, describes the meaningful lessons she learned at Glion, and explains how she got her dream job.

“At Glion we learned that theory is one thing and practice is the other. So far in my career, I have not yet used all of the knowledge I learned while studying, but the skills I developed have helped me to adapt, understand and improve in my job,” Kristina says.

She adds that the connections at Gion helped her to get her current job. “One of my dreams was to attend and be a part of the Olympic Games. So when I found out that Glion was hosting a presentation and job interviews for the Winter Olympics in Sochi 2014, I knew that I would have to excel in the interview for a chance to work at those Olympics…I worked at the Olympics and it was my best professional experience so far and afterwards I started immediately working at the Czech Olympic Committee thanks to my dissertation topic, which brought me there in the first place. Currently I am working at the Czech Olympic Committee for the Commission for Foreign Affairs. It is a great opportunity and I am doing something what I really like.”

【原文引自】：http://www.gheac.com/thread-8353-1-1.html

版权与翻译版权所有，转载，复制请注明出自于“GHEAC-环球酒店教育与行业盟”。

#GHEAC#[学校新闻] 酒店管理职业进步阶梯：成长三步走

酒店管理职业进步阶梯：成长三步走

Hospitality Career Ladders: Three phases of growth

格里昂高等教育学院，2015年11月25日

        我们说酒店管理行业迅速发展，这其中真正的含义是什么？总体来说，本行业以每年4%左右的速度稳定增长，到2024年时会提供近3.5亿个工作岗位，但是这并不意味着是酒店管理的毕业生就可以直接从事总经理（GM）的工作。

       酒店行业是快速发展职业的理想环境，许多专业人士中大多数人的职业道路都比较稳定，小步向前发展。审视过我们一些校友的职业轨迹后，从毕业到获得行政职位，我们发现每人的职业轨迹都因人而异。但有一点可以确定：酒店管理毕业生的职业成长过程一般有三个阶段，这个过程即鼓舞人心又催人奋进。

管理培训和初级管理职位

       根据我们最新的毕业生就业数据，约有半数毕业生在酒店管理毕业后直接进入管理培训（Management Training，MT）项目。毕业生想通过学习这些培训获得进入梦寐以求的业内大企业的渠道，比如四季酒店（Four Seasons），凯悦酒店（Hyatt），和万豪大酒店（Marriott），而且这其中竞争异常激烈。

       管理培训项目的目的是让受训者熟悉酒店内各个部门运作情况，让他们学习企业标准和品牌内涵。有时这些培训项目能让学生获得公司内部的管理职位，有时则不能。但是最起码，课程给年轻的专业学生获得一家公司职位的好机会。不管怎样，这些培训课程给刚毕业学生一个证明能力的机会，也是一个在模拟公司环境中展示自己和改善技能的绝佳机会。

       参加管理培训班（Management Training）的最低要求是：较强的软技能、具有酒店管理或工商管理学士学位、一年的工作经验、流利讲英语和一种外语，还要具备领导潜质。从整体说，格里昂学士学位课程能让学生具备以上所有资质。学生们离开格里昂时，都拥有格里昂这所最高端的酒店管理大学的学士学位、一年的工作经验，他们能流利讲英语，另外他们还有文化背景知识和在国际环境工作的领导技巧。

       对那些不想寻求获得管理培训班职位的学生，国际公司有很多其他初级职位提供给酒店管理毕业生。以2013年毕业生Jannick Repgen为例，他最终回到了自己当初实习市场营销职位的喜达屋酒店（Starwood Hotels），毕业后直接以销售主管（sales executive）的职位在酒店工作。“在快要毕业时，我获得了去世界不同地方工作的机会，这其中有伦敦（London）、越南（Vienna）、巴塞罗那（Barcelona）、迪拜（Dubai）和阿布达比（Abu Dhabi），甚至可以去遥远的马尔代夫（Maldives）。最终，我选择了回到迪拜（Dubai）喜达屋酒店（Starwood Hotels）作一名销售主管（Sales Executive），成为快速发展的迪拜（Dubai）酒店业从业者，这里每月都有新开业的酒店，” Jannick说。

       不论我们的毕业生是否参加管理培训，是否寻求其他的初级职位，在他们的感言中，很多人都获得了重要的职位升迁，或者在工作的头两年里就开始轮换工作地点。

       第一个职业阶梯只是向上发展过程中的短暂停留。这些监督和管理的初级岗位可以锻炼毕业生软实力，经常关注日常管理和运行、员工日程表和工作项目，可以说明自己是非常敬业的员工。

达到中层管理水平

       根据格里昂2015年同学会调查（the Glion Alumni Association’s 2015 Survey）的数据，有50%的校友在毕业5年内都达到了“中层管理”阶段；这阶段包括诸如主管、部门经理或拥有者，甚至企业家等职位。

       在中层管理阶段，许多酒店管理从业者都经历横向和纵向的职位变更。横向变更也许包括移动到另一个部门或工作地点，例如进行酒店开业准备的工作任务；反之，纵向变更职位就会在部门内升职。对员工来说，在不同企业的初级和中级管理职位之间流动是很常见的。事实上，在大多数酒店管理从业者的职业生涯中，会在若干酒店企业工作，尤其是那些想在新工作地点工作和获得更高薪水的员工。

       处于中层管理阶段的酒店职业经常持续几年时间，在这期间需要去经历不同类型的企业，例如，奢侈度假酒店（luxury resorts）、城市酒店（city hotels）和游轮酒店（cruise liners），以及不同的部门，例如，餐饮部（food & beverage）、客房部（rooms division）、沟通/市场营销部（communications/marketing）、地产部（real estate）和财务部（finance）等等。这段时期工作辛苦，而且职位变化较少，然后职业道路由于自己的专长和兴趣或者特定品牌而变得稳定。建立起行业经验和精专于职业喜好都在为下一阶段跃升到行政职位、咨询职位，甚至企业家职位打下坚实基础。

       2007年毕业生Engin Bulut学的是酒店管理研究生文凭课程（postgraduate diploma），他的中层管理职业生涯就是很好的例子。完成酒店管理课程部分的学习后，Engin按要求实习，进入即将营业的伊斯坦布尔（Istanbul）博斯普鲁斯酒店（Hotel Bosphorus）工作。“随着酒店开业，我在前台担任主管和团队领导。然后，我转往另一家公司并获得升职，这是个非常艰难的过程；我成为贝鲁特（Beirut）四季酒店（the Four Seasons Hotel）的前厅经理助理（the Assistant Front Office Manager）。之前能在中东（ Middle East）工作，机会非常难得，因为我能和来自25个国家的员工一起共事。我在伊斯坦布尔（Istanbul）四季酒店（ Four Seasons Hotel）工作一年，升为夜班经理（Night Manager），” Engin说。

行政和公司职业阶段

       总经理（General Manager）职位是人人都渴望的好职位，这在国际酒店职业的第三阶段才能达到。在此阶段，聪明的酒店从业者会寻找合适的企业，抓住机会开始下阶段的职业。值得注意的是，许多酒店管理的毕业生似乎都是在十年的毕业区间才达到这个水平。这个上升的时期相对较短，在2000年至2010年毕业的格里昂学生中有63%的人获得“行政级别或管理职能”的职位；反之，2010年以后则只有41%的毕业生获得这一级别的职位。

       2010年，格里昂开始提供网上国际酒店管理和服务行业管理（ International Hospitality and Service Industries Management）工商管理硕士学位（MBA）课程。这个学位课程像许多其它研究生课程，就是为帮助学生从中层管理上升到行政级别职位。研究生学位常被看做是解决职业停滞的办法，这可以让学生磨砺、增长一些技能，以便让学生跟上行业快速发展的节奏和满足酒店业顾客需要。 

       作为温德姆酒店集团（Wyndham Hotel Group）的营销传播（Communications Manager）主管,拥有十年酒店管理从业经验的格里昂网上工商管理硕士（Online MBA）学生，Pugeneswary Mudukasan 说，“酒店管理行业竞争日趋白热化，我感觉自己需要从两方面充实自己；专业性和理论知识方面，不仅要赶上快速变化的行业发展，还要在各层职员中出类拔萃，表现出超出雇主预期的业务能力。”他还补充道，“我的主要目标就是开阔眼界、提升管理能力，这会让我现在的工作中更加出色，而且为以后可能面临的艰巨挑战做好准备。

格里昂校友们令人鼓舞的职业经历

       尽管没有任何人的职业经历完全一样，但是格里昂校友的职业成长三阶段都一脉相承，看似平淡无奇。然而，由于我们不能列举出全球所有工作杰出校友的成长轨迹，他们的职业成长道路也是一种独特的人生经历，职业成长三阶段还有很多内容需要总结。想了解更完整的酒店管理校友的职业发展情况，我们在格里昂博客汇集了他们的感想。



英国与瑞士格里昂酒店管理高等教育学院 - Glion Institute of Higher Education
中文页面：http://glion.gheac.com/
咨询电话：010-8447 6928
　　　　　189 0119 3685
在线ＱＱ：800093391
电子邮件：info@gheac.com
办公地址：北京市 东城区 东直门外大街48号 东方银座 C座16E
邮政编码：100027

Hospitality Career Ladders: Three phases of growth

by Glion Institute of Higher Education 25 November 2015

What does it really mean when we say that hospitality careers are growing fast? Overall, the industry is growing steadily, about 4% per year and will offer nearly 350 million jobs by 2024, but that doesn’t mean that hospitality graduates go from graduation to a GM position straight away.

While the hospitality industry is an ideal environment for fast career growth, the career paths of many professionals show that most hospitality careers progress steadily, in small leaps and bounds. By examining the career paths of some of our alumni, from graduation to executive positions, we’ve seen that the trajectories are as diverse as the people. But one thing does stand out: there is a three-phase pattern of career growth among hospitality school graduates and it is both encouraging and inspiring.

Management Training and Entry-Level Management Roles

According to our own recent graduate employment statistics, approximately half of our hospitality graduates enter management training (MT) programs directly after graduation. These MT programs are the coveted gateways into corporate careers with industry heavyweights such as Four Seasons, Hyatt, and Marriott and the competition for these positions is high among hospitality students.

The purpose of management training programs is to expose trainees to many departments within the hotel and allow them to assimilate the company standards and brand philosophy. Sometimes these programs lead to management positions within the company, sometimes they don’t. At the very least, they give young professionals a good experience to take with them into a new company and position. Either way, these training programs offer recent graduates a chance to show what they are made of, it’s a tremendous opportunity to shine and refine skills within a structured corporate environment.

The minimum entry requirements for most MT positions include: strong soft skills for working and learning, a bachelor degree in hospitality or business, one year of work experience, fluency in English and one other language, and leadership potential. Overall, the Glion bachelor degree curriculum prepares students to meet all of these criteria. They leave Glion with a bachelor degree from a top-ranking hotel school, one year of work experience, they are fluent in English, plus they have the cultural knowledge and leadership skills for a global workplace.

For those who don’t seek, or obtain, MT positions, there are many other entry-level positions that international companies seek to fill with hospitality graduates. Take the example of Jannick Repgen ’13, who went back to Starwood Hotels where he completed a marketing internship, to start as a sales executive straight after graduation. “As I approached graduation, I had offers to work in different places around the world including London, Vienna, Barcelona, Dubai and Abu Dhabi, and even so far as the Maldives. In the end, I chose Dubai to return to Starwood Hotels as a Sales Executive and be part of the massive development of hospitality in this part of the world where hotels are opening every month,” Jannick said.

Whether they start in a MT program, or another type of entry-level position, our alumni testimonials show that many graduates receive one major promotion and/or a location change within their first 2 years of employment.

This first rung of the career ladder is often just a short stop on the way up. These supervisory and administrative positions are where graduates exercise their soft skills and prove themselves as dedicated workers, often taking care of daily administration, operations, staff schedules, and project work.

The following diagram from Hyatt shows some detailed examples of the career stages for the food & beverage departments of their hotels. Although the chart shows the very bottom entry-level positions, these are not usually taken by hospitality graduates who have the experience and skills to start in the second category:

Reaching Middle Management

According to the Glion Alumni Association’s 2015 Survey, 50% of our alumni have reached at least the stage of “middle management” within 5 years of graduation; this includes positions such as directors and department managers or owners, and entrepreneurs.

During the middle management phase, many hospitality professionals experience both lateral and vertical shifts in responsibility. A lateral shift may include relocating to another department, or location, such as for a pre-opening assignment; whereas a vertical promotion would suggest moving up within one’s department. It’s also not uncommon for workers to switch companies between entry- and mid-level management positions. In fact, most hospitality professionals will change companies several times during their career, especially if these changes come with an opportunity to work in a new location and a higher-paid position. 

The middle-management phase of a hospitality career often spans several years, the time needed to move around and explore different types of properties (i.e. luxury resorts, city hotels, cruise liners) and departments (food & beverage, rooms division, communications/marketing, real estate, finance, etc.). This is a hard-working time in the career ladder where positions change less frequently, and the career path narrows to an area of expertise and passion, or a particular brand. This building of experience and refining of career preferences sets the stage for the next big leap to executive positions, 
consultancy roles, and even entrepreneurship.

The career progress of Engin Bulut ’07, a graduate of the postgraduate diploma in hospitality management, shows this stage of middle management well. After completing his hospitality management courses, Engin did the required internship and was hired for the opening of the Hotel Bosphorus in Istanbul. “Following the hotel’s opening, I stayed on as a front office supervisor and team leader. Then, I received a promotion and a transfer at the same time. It was really difficult; I became the Assistant Front Office Manager at the Four Seasons Hotel in Beirut. It was a great opportunity to work in the Middle East and to work with a team composed of some 25 nationalities working in the same hotel. For one year I stayed there, and then I got the promotion to Night Manager at the Four Seasons in Istanbul,” Engin said.

Executive and Corporate Career Stages

The coveted General Manager position is a good example of a position that hospitality professionals reach in the third phase of an international hospitality career. At this stage, a smart hospitality professional will be looking for the right company and the right opportunity to start the next phase of their career. Remarkably, many hospitality graduates seem to hit this mark of career maturity well before ten years after graduation. This relatively short ascension to upper-management positions can be seen in the 63% of Glion graduates who are in “executive level or managerial functions” if they graduated between 2000 and 2010; whereas only 41% of the graduates from 2010 to present have reached that level.

In 2010, Glion began offering an Online MBA in International Hospitality and Service Industries Management. This degree, like many graduate programs, is designed to help students make the jump from middle-management to executive level positions. Graduate degrees are often seen as a solution for career stagnation when sharpening and up-dating some skill sets may be necessary to keep up with the fast-paced development of technology and consumer trends within the hospitality industry.

As a marketing communications manager for the Wyndham Hotel Group, with eleven years of experience in the hospitality industry, Glion Online MBA student Pugeneswary Mudukasan says, “The hospitality industry is becoming extremely competitive, I feel it is vital for me to equip myself in both areas; professionally and academically, not only to remain compatible with the rapid changes, but also to rise through the ranks and to exceed the expectations of my future employer.” He adds, “My main objective is to develop a broader vision and greater managerial competencies which will add value to my current working experience, and eventually prepare myself for greater challenge. As I am currently exploring every possibility of entering the international/ overseas scene, I am confident that the MBA will be one of my biggest assets and will definitely benefit me in many ways.”

The Inspiring Careers of Glion Alumni

Although no two careers can be alike, the progression of our alumni through these three phases of career growth seems relatively common. However, as we can’t possibly show all of the amazing trajectories of our globe-trotting, high-flying alumni who have made their careers into a truly spectacular life experience, this summary of three phases leaves much to be desired. To offer a more complete perspective on how our hospitality alumni progress in their careers, we’ve collected their testimonials on our blog.

【原文引自】：http://www.gheac.com/thread-8424-1-1.html

版权与翻译版权所有，转载，复制请注明出自于“GHEAC-环球酒店教育与行业盟”。