酒店管理高校如何培养学生的职业创造力
How hospitality management schools prepare us for innovation
作者 Andrew Raul Nedelcu，2015年9月30日
四年前，我还是高中毕业生，面临做出一个重要决定：选择就读一所大学。这意味着我不仅要选择接下来四年的生活，而且要选择我未来的职业和生活方式。如果选择大学种类是个难题，那么选择上哪一所大学就更困难。我对酒店管理感兴趣出于很多原因，而且瑞士（Switzerland）以热情洋溢、无微不至的好客精神著称于世（就像瑞士醇美的巧克力和无暇的手表一样）。所以要学习酒店管理，哪里还有比发源地－瑞士更好的地方？直到年纪比我大些的高中毕业生推荐我到瑞士蒙特勒（Montreux）的格里昂高等教育学院（Glion Institute of Higher Education）学习，我才意识到这是个理想的选择，的确是个理想的选择。
在校园参观时，我注意到一些不同的地方。我不仅看到了大学生们在学习酒店管理课，接受侍应生、厨师和前台接待的训练；甚至感受到像在家里一样友好，体会到在这种环境中接受教育、训练和指导未来酒店行业的领导者意味着什么。不同国家的学生跟我问候，我见到了知识水平颇高的专业讲师，他们不仅教授学生知识—还关注学生们的职业发展。我在宽敞开放的校园游历了一番后，我决定在加入这个家庭，想体会更多的“格里昂精神”。
夏季已过去，我知道在机场航站楼等待我的是全新的旅程 – 也许是最好的一次。我到达学校，登记入住，开始上课。格里昂的课程不仅改变了我对大学生活的原有看法，更引领我深入了解酒店和服务管理的世界。
学习的课程从与酒店管理相关基础课，到食物和饮料的品尝/匹配，再到行业中金融和企业情况，我确信在酒店和经营方面的知识与日俱增 – 甚至与课俱增。老师们采用多种多样的办法教授我们知识和分享他们的行业经历；他们教育我们不仅满足顾客的需要，还要超过他们的预期。这是格里昂教会我的东西，在工作中目标定高并且要超越目标，才会与众不同。然而，本行业从业者必须不断追赶顾客的趋势，不断了解业界最新的活动和技术。
因此问题并不是“酒店管理院校如何让学生在酒店工作？”，而是“酒店管理院校如何教学生在行业中创新？”
酒店行业的核心在于满足顾客，酒店服务更需要一个来源满足这些需要。这种来源不只是聚焦于物理设备、电子装备或是交通工具－它也要关注人。酒店经营者，厨师，主管等等，必须接受本领域专业训练和良好的教育。回到前面的问题上，答案变得很明显，酒店管理教育一定要帮助学生们学习运营酒店和餐厅，一定要教会学生为这个行业的发展和创新做出贡献。
这里是格里昂大学酒店管理学院和其他大学的四点不同之处：
１.经验丰富的教职人员及行业领导者：
首先，本行业由本领域内经验丰富的专业人士经营和管理，我们的课程也由行业中专业人士来教授。在酒店管理学院大多数教授都具有丰富的行业经验，而且他们将多年从业经验，连同他们的教学、思想和对未来职业的建议都带进课堂。对实际动手经验十分重要的酒店管理专业来说，很重要的一点，就是在学校进行相关的管理理论的实践对学生未来的职业发展极有帮助。
２.酒店管理类学生会学习到行业中几乎所有方面：
通过在现代化的教室教学，提供数不胜数的书籍和杂志、举办研讨会、公司到校园访问（招聘目的）和在校园内训练学生对不同食品、饮料销售和服务，学生们会初步学习到最专业的行业标准和规范。
３. 在实践中学习和应用：
在格里昂酒店管理学院学习期间，学生们需要应用所学知识在专业领域实习。幸运的是，如同本行业，实习机会也是多种多样。学生可以根据公司招聘和地理位置选择，可以根据语言文化选择，也可以根据未来职业发展选择。在格里昂学院的酒店管理专业，学生需完成至少两次或为期半年左右的实习工作。这种学习模式加上到毕业时一年时间的学习，会让你的简历精彩很多，让我们符合工作单位的招聘条件，例如本行业的管理培训项目和监督职位。
４. 酒店管理大学的职业机会打开通往精彩世界的大门
酒店管理行业发展很快，全球各地每天都有许多酒店开业；有时，刚毕业的学生会碰巧进入同一家公司工作，甚至就在相邻的办公室办公。在格里昂学习时，我们会和同学保持联系，甚至在我们毕业后，带着梦想在精彩酒店行业中去世界各地努力拼搏时，仍然会与同学保持这种联系。而且，认识在国际顶级酒店公司合适部门工作的人是很重要的因素。
总而言之，酒店管理学院，比如格里昂高等教育酒店管理学院，确实在学生选择职业、学习训练和追求他们职业理想时帮了他们大忙。除课程、面试和实习之外，学生们懂得了只要他们热爱工作，随之而来一定是专业上的成功。
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How hospitality management schools prepare us for innovation
by Andrew Raul Nedelcu 30 September 2015
Four years ago, as a high-school graduate, I was faced with making an important decision: choosing a university. This meant I had to choose not only where I would go for the next four years of my life but also choose my future career and lifestyle.
If choosing what kind of college to attend is hard, choosing which one is even harder. I was interested in hospitality for many reasons and as a country, Switzerland is known for its warm and flawless spirit of hospitality (as warm as hot Swiss `chocolate and flawless as Swiss watches). So where better to study hospitality management than in the country of its birthplace? It was not until I was recommended, by an older high-school graduate friend, to consider Glion Institute of Higher Education in Montreux that I became aware of it as an ideal option, and ideal it was.
Visiting the campus, I noticed that there was something different here. I not only saw college students in hospitality studies and in-training waiters, chefs and receptionists, but rather I saw what it means to educate, train and guide the future leaders of tomorrow’s hospitality industry in a friendly, familial environment. I was greeted by various students in various languages, I met highly-trained professionals that did not only teach students – but also cared for their professional development. I took a tour of the large yet accessible campus, and in the end, I decided to join this little family and experience more of the “Glion Spirit”.
Summer passed by, and next thing I knew I was at the airport terminal waiting to embark on a new journey – probably the best one yet. I arrived. I checked-in to my room. Classes started. The classes at Glion not only began to change my opinion of college life, but also gave me an insight into the world of hotels and hospitality management.
From courses relating to the basics of hospitality, to food and beverage tasting/pairing, to the financial and entrepreneurial side of the industry, I dare say my view on hotels and hoteliers has changed day by day – if not course by course. Teachers came from a variety of professional paths to share their knowledge and experience with us; they taught us to provide a service that not only meets customer expectations, but also exceeds those expectations. It is this that my university has taught me, to be different by aiming high and surpassing goals within the work environment. Hence, people who work in this industry must constantly keep up with new client trends and be up-to-date with current events and technologies.
So the question is not “How does a hotel management school prepare students to work in hotels?” but rather “How does a hotel management school help its students innovate the industry?“
As the hospitality industry centers upon customer satisfaction, an increasing demand for hotel services requires a supply that will meet these demands. That supply doesn’t focus just on physical properties, electronic devices or transport vehicles – it focalizes on people. Hoteliers, chefs, supervisors, etc. must be trained with both in-the-field experience and proper management education. Returning to the earlier question, it becomes clear that hospitality management education must help students to not only learn about the operational aspects of hotels and restaurants, it must teach them to contribute to the evolution and innovation of this industry.
Here are four main things that hospitality management schools do differently from other universities:
1. Experienced faculty and industry leaders:
For a starter, this industry is run by experienced professionals in the field and so are our courses. Most professors that teach in a hotel schools come from a real-life environment and bring years of experience into the classroom along with their teachings, thoughts and advice for future use. In an industry where hands-on experience and practice are crucial, it is important to note that relating practice to management theory in an academic environment contributes greatly to future development of students.
2. Hospitality students have access to mostly everything there is to know about the industry:
Through modern class-rooms, countless books and research journals, seminars, company visits (for recruitment purposes) and on-campus training in various food and beverage outlets and service areas, students gain a brief introduction to the industry standards and codes of professionalism.
3. Experiential learning and application:
During studies in a hotel management school, students are required to apply their knowledge and complete professional internships. Fortunately, the choice of internships is as varied as the industry itself. Some students may choose this work experience based on the company that is hiring, geographical location, culture and language, opportunity for career advancement later on, etc. Within the hospitality management program at Glion, students complete at least two internships of approximately six months in length. This experience adds up to one year by graduation, it makes a nice addition to our CVs and helps us to meet the prerequisites for jobs such as Management Training programs and supervisory positions in the industry.
4. Hotel management universities open the doors to a wonderful world of career opportunities:
The hospitality industry is growing so fast, with so many new hotels opening around the world; sometimes, graduating students may even end up working for the same company, if not having their offices next to another. During the time here at Glion, we make connections with our peers that may continue even after we graduate which translates to connections around the world as we all travel upward and outward in this amazing global industry. And knowing the right people working in the right departments is a major plus for careers in top hotel companies.
In conclusion, hotel management schools, like Glion Institute of Higher Education, really help out students when it comes to choosing, training and pursuing their careers in the hospitality world. Apart from courses, interviews and internships, students also learn that as long as they love their work, professional success is sure to follow.
【原文引自】：http://www.gheac.com/thread-8384-1-1.html
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