Alumnus Interview – Edouard Lallemand, France
校友访谈 — 来自法国的Edouard Lallemand 格里昂高等教育学院 2014年5月28日
会见Edouard Lallemand — 越南（Vietnam）铂尔曼岘港海滩酒店（Pullman Danang Beach Resort）客房部经理：负责水疗中心
Edouard于2008年毕业从格里昂毕业并获得酒店管理研究生文凭。
您为什么选择在格里昂高等教育学院瑞士校区学习呢？
我在学习生涯中遇到的一系列的机会和经历一点一点地为我打开了通向酒店和旅游行业的大门。
由于我的父母都是外交官，所以我常常旅行，可能是这些经历培养了我对旅行的爱好。在来格里昂之前，我在一家法国商学院学习并已获得硕士学位。在这所商学院读预科的时候我们需要在自己选择的领域中做一次两个月的实习。我想找一份让我可以展示真正的法式酒店管理理念的实习，虽然法国的酒店行业在国际上经常受到诟病。
我在酒店行业的第一份工作经验是在巴黎（Paris）玛德莲广场（La Place de la Madeleine）一家四星级酒店做前台接待员。随后，因为实习的关系，我加入了北美雅高集团德克萨斯州卡罗敦总部（Accor North America in the headquarters at Carrollton, Texas）。我在那里遇到了一位格里昂的校友，她的专业背景令人印象深刻，是她让我认识了格里昂。
我最终来到格里昂读酒店管理研究生学历课程，这个课程包含两个学期上课和一次6个月的实习。
格里昂的附加价值是什么？
格里昂研究生课程最大的亮点，也是我喜欢格里昂的一点，是它的课程可以量身打造，这就使你可以选择符合你的追求以及你最感兴趣的课程。研究生学历课程的学生们其经历和背景非常的多样化，并且还有一些学生来自和酒店行业不相关的行业。格里昂让你可以根据自己的经历和需要选择课程。
除了个性化的课程安排之外，格里昂还有一个优势是由行业专业人士组成的校友关系网。这在学生找实习或找工作的时候是一个强大的资源。这个校友关系网非常活跃，在世界各地会组织许多聚会来庆祝这个集体。我们毕业这么多年了，格里昂精神风采依旧！
可以谈谈您从格里昂毕业后到现在的工作经历吗？
为了使我的格里昂学位更有价值，我在普罗旺斯四季度假酒店（Four Seasons Resort Provence）客房部做了8个月的管理培训生实习，这家酒店现在以布兰奇渔村高尔夫温泉酒店（le Terre Blanche Hôtel Spa Golf Resort）著称。我在客房服务、前厅、夜间账务审核、礼宾服务等不同的领域工作时掌握了很多实践技能。
2008年12月毕业后，我成为索菲特欧洲卢森堡酒店（Sofitel Luxembourg Europe）前厅副经理。管理109间客房，我需要让自己适应这个新环境，在小团队工作中学习，直接向（客房部）经理汇报工作。一年半之后，我收到了雅高集团（Accor）一份特别好的工作邀请 — 加入其在土库曼斯坦（Turkmenistan）新开业的豪华酒店Sofitel Oguzkent Ashgabat：这是一次大好机会，这是雅高集团在中亚的第一家酒店。我从宾客服务经理职位做起，接待国际官方代表团。我到任时，这个部门还没有团队，因此我还要招聘和训练员工。在这个职位工作了一年之后，我成为了驻店，办公室和艺廊的经理，负责69套豪华公寓、15间办公室和17个商店的市场研究管理。一年之后我的工作职责又加入了前厅经理的角色，管理酒店里299个房间和套房。我在土库曼斯坦的工作经历十分独特，有时候工作会遇到困顿，却让我学到了很多东西。从一无所有开始建立一个酒店是一个真正的挑战，但这正是吸引我的地方。它对我来说是一个巨大的挑战，但也教给了我很多东西，尤其是团队管理能力。
2013年5月，一个新的工作机会来到我身边：担任越南（Vietnam）铂尔曼岘港海滩酒店（Pullman Danang Beach Resort）客房部经理 — 铂尔曼是雅高集团（Accor）的一个高端品牌。
酒店坐落在岘港（Danang）— 越南最美丽的海滨之一，越南第三大城市，其经济正在高速发展。这家酒店有巨大的发展空间。最近酒店被集团接手管理，正在重新进行品牌定位，而我在这里的角色也非常具有多样性。我通过雅高集团的方法培训团队，在整个酒店落实与铂尔曼酒店和度假村的声誉相符的相同的服务品质标准。忠诚度项目、客户服务、前厅、客房服务和水疗中心都在统一服务标准的进程当中。
您如何看待自己的未来？
我的职业规划是继续在亚洲推进我的事业。雅高集团正在不断的发展，这其中会有很多机遇。
英国与瑞士格里昂酒店管理高等教育学院 - Glion Institute of Higher Education
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Alumnus Interview – Edouard Lallemand, France
by Glion Institute of Higher Education 28 May 2014
Meet with Edouard Lallemand, Rooms Division Manager in charge of the Spa at Pullman Danang Beach Resort – Vietnam.
Edouard graduated from Glion in 2008 with a Postgraduate Diploma in Hospitality Management.
Why did you choose to study at Glion Institute of Higher Education in Switzerland ?
It was a series of opportunities and experiences in my academic path that, little by little, opened the road to the world of hospitality and tourism.
With both of my parents being Diplomats, I always traveled a lot which probably developed my taste for travelling. Before Glion, I studied in a French Business School and graduated with a Master degree. During the preparation years, we had to do a 2-month internship in the field of our choice. I wanted to find an internship which could enable me to showcase the French sense of hospitality, which was often criticized at an international level.
It was my first experience in the hospitality industry as a receptionist in a 4-star hotel at La Place de la Madeleine in Paris. Later, for my internship, I joined Accor North America in the headquarters at Carrollton, Texas. I met an alumna from Glion with an impressive professional background who introduced me Glion in very good way.
I finally came to Glion to do a Postgraduate degree (PGD) in Hospitality Administration, combining 2 semesters and a 6-month internship.
What are Glion’s added values ?
What I loved at Glion, and what has been the greatest point of the PGD program, was its tailor-made curriculum which enables you to choose the courses you want to follow and what interests you the most. The PGD student profiles and backgrounds are very diverse and some of the students come from industries that are not related to the hospitality industry. Glion gives the opportunity to choose the courses in regards to our own past experiences and needs.
Beyond a personalized curriculum, one of the strengths of Glion is the alumni network of industry professionals who are a great resource when looking for an internship or a job opportunity. The network is very active, with multiple organized reunions around the world to celebrate our community. Several years after our graduation, the Glion spirit is still there!
Can you talk about your professional experience so far since you graduated from Glion ?
In order to validate my Glion degree, I did a 8-month internship in Management Training at the Four Seasons Resort Provence, today known as « le Terre Blanche Hôtel Spa Golf Resort » in the Rooms Division Department. I gained practical skills while working in different areas such as housekeeping, front office, night audit, concierge service, etc.
After I graduated in December 2008, I became Assistant Front Office Manager at the Sofitel Luxembourg Europe. With 109 rooms, I had to settle myself in this new environment and learn a lot within a small team, reporting directly to the Room Division Manager. After a year and a half, I received an excellent offer and a great opportunity from the Accor Group to participate in the opening of a luxury hotel in Turkmenistan, the Sofitel Oguzkent Ashgabat, the first hotel of the group in Central Asia. I began as a Guest Services Manager to welcome international official delegations. When I started in this position, there was no team in place. Therefore, I had to recruit and train employees. After one year at this position, I became Residences, Offices & Gallery Manager, taking in charge the market research management activities for 69 luxury apartments, 15 offices and 17 stores. One year later, my job duties have evolved to add the role of Front Office Manager to my current roles which involves managing 299 rooms and suites in the hotel. My experience in Turkmenistan has been unique. It was sometimes difficult but so educational! Starting from nothing was a real challenge and that is what attracted me. It was a big change for me but it taught me a lot, especially about team management.
In May 2013, a new opportunity came to me: to become the Rooms Division Manager at the Pullman Danang Beach Resort (Vietnam) – Pullman being an upscale brand of the Accor Group.
Located on one the most beautiful beaches in the country, this resort is situated in the city of Danang, the 3rd largest city of Vietnam, which is booming economically. Development possibilities for this hotel were huge. Recently handled by the group, the hotel is currently in the process of re-branding and my role here is very diverse. I am putting in place the same quality standards, matching the reputation of Pullman Hotels and Resorts, by training the teams with Accor tools and processes. The loyalty programs, customer services, front office, housekeeping, and spa are part of this process.
How do you see your future?
My professional goal is to stay in Asia and continue to advance my career. The Accor Group is experiencing constant development which offers many great opportunities.
【原文引自】：http://www.gheac.com/thread-7239-1-2.html
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