2015年12月14日星期一

#GHEAC[学校新闻] 格里昂校长Judy HOU:来了解酒店专业本科学生的实习优势

What are they teaching students these days? A look at internships for hospitality degree students
目前他们都教学生们什么?看一看酒店专业本科学位学生的实习

  格里昂高等教育学院专栏作家及总负责人/首席执行官侯嘉惠谈酒店专业学士学位学生实习的优势及会选择雇用这些学生的公司。



  毫无疑问,一位有实习经历的求职者会更吸引招聘者的眼球。但是酒店专业的学生在做实习生时有什么优势呢?以及带薪实习如何帮助他们为职业生涯做好准备?在格里昂,学生们根据格里昂的课程表和实习安排交替进行学习和实践,对于招聘者来说,这样的实习生在实践操作上有亲身经验,并且知道如何看起来更专业、知道如何满足客户需求以及可以胜任在多元文化团队中工作,这些都是巨大的优势。

  我们学校申请实习的学生其质量之高已经不是什么秘密。许多酒店公司来学校里寻找雇用我们的学生:平均每个学生会收到五份实习邀请,我们每年也会送出近500位学生出去实习。这样的硕果有一部分原因是格里昂学习和实践交替进行的教育课程。学生在实习之前会先参加一整年的课程 — 包括学术理论学习且这些学术理论侧重于教授学生敬业、项目工作能力以及如何培养软实力。这些都极大地促进了学生就业率的提高。

  国际企业也认为有酒店教育背景的实习生确实有优势。通常情况下,酒店专业的学生在顾客服务、尊重文化差异及解决实际问题方面都很擅长并且对不同的商业环境应付自如。因此越来越多别的行业的公司也选择录用酒店专业的学生。现在,除凯悦(Hyatt),四季(Four Seasons),以及文华东方酒店(Mandarin Oriental)这样的行业巨头之外,美国世界通讯国际公司(MCI)、摩根大通集团(JP Morgan)这样的企业也来招聘酒店专业的学生。

  此外,酒店专业的学生不仅从行业中学习,他们也会改造这个行业。通过我们经验丰富的师资团队,我们可以确保我们的学生能对行业发展趋势做出准确评估。在做实习生的时候,酒店专业的学生就会把他们前卫的思想运用到工作中。这整个过程都提高了其作为酒店行业专业人员的管理能力,同时也让他们在求职时更容易脱颖而出。

  不要忘了工作经验也会使实习生全方位受益。我们的学生在实习报告中写到实习使他们有一个完美的环境可以应用所学的知识和完善客户服务技能,学生们还普遍发现在实习期间他们收获了更多的责任感。

  更重要的是,酒店专业学生的实习范围远不止餐饮和接待类工作,他们也会去市场、金融和人力资源部门实习,或选择会展、媒体和奢侈品零售等行业。有一位学生在爱马仕(Hermes)客户沟通部门实习,另一位学生在米兰阿玛尼酒店(Armani Hotel of Milan)财务部门做成本控制专员。一份以我们学校已有过两次实习经历的330多名本科学士学位学生为样本的调查显示: 
  55%的学生在实习之后立即就收到了录用通知;
  75%的学生会将他们的实习机会推荐给其他学生;
  94%的学生相信他们在实习期间所学到的东西会让他们在整个职业生涯中受益。

  几乎所有的毕业生都认为理论学习和实践想交替的教育模式与实际情况相符且在他们之后的职业生涯中起到了重要的作用。这样的教育模式帮助他们选择一条可以充分发挥自己才能的路径,并且常常帮助他们申请到中层管理或行政级别的职位。事实上,有78%的格里昂毕业生参加过两个学期的强制实习作为他们学位课程的一部分,其中大部分学生之后都成为了管理者、总经理或部门总监。

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  关于侯嘉惠(Judy Hou):侯嘉惠,总负责人/首席执行官,管理格里昂学校在瑞士和英国的校区。来格里昂之前,侯女士是中国上海锦江理诺士酒店管理学院(Les Roches Jin Jiang Hotel Management College)校长。

  侯嘉惠也是酒店商业评论杂志(Hotel Business Review Journal)的编委并撰写了多篇酒店行政与亚洲酒店管理的论文。




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What are they teaching students these days? A look at internships for hospitality degree students

Judy Hou, columnist and Director General/ CEO at Glion Institute of Higher Education discusses the advantages of internships for hospitality bachelor degree students and the companies who choose to employ them.

There’s no question that an internship experience makes a candidate more attractive to an employer, but what advantages do hospitality students offer as interns? And what does the internship contribute to their career-readiness? At Glion, students follow a transformative education programme through its curriculum and internship component. For employers, these trainees have hands-on experience in operations and know how to look professional, be customer-oriented, and work in multicultural teams, which is a great asset.

The quality of our internship candidates is no great secret. Many hospitality companies seek to hire our students: We receive an average of five internship offers per student and send close to 500 students on internships annually. This success is partly due to the transformative education process at Glion. Before their internships, our students take a full year of courses that include academic theory focused on professionalism in the workplace, project work, and soft-skill development, all of which is ultimately dedicated to improving one thing: students’ employability.

International companies recognize the benefits of hospitality-educated interns. Our students’ skills in customer service, cultural awareness, and problem solving are adaptable to diverse business environments. Consequently, the breadth of companies that hire our students has grown. Companies like MCI and JP Morgan now recruit our students, in addition to industry heavyweights like Hyatt, Four Seasons, and Mandarin Oriental.

Further more, hospitality students are not just learning from the industry, they are also shaping it. Through our highly experienced faculty, we ensure students stay appraised of industry trends. As interns, students take this avant-garde thinking with them into the workplace. The whole process improves management as a profession in hospitality businesses and creates more attractive candidates.

Let’s not forget that work experience also provides an overall benefit to an intern. Our students report that these first experiences offer an ideal environment to allow them to apply concepts from their studies and perfect their customer service skills, and they often find themselves earning more responsibilities during the internships.

What’s more, our internships opportunities span much more than food and beverage or reception work. Our students intern in marketing, finance, and HR departments or in fields such as events, media, and luxury retail. One student interned at Hermes in the communications department and another served as a cost-controller in the finance department of the Armani Hotel of Milan. A survey of more than 330 of our bachelor degree students after their second internship revealed that:
•        55% received a job offer directly after their internship;
•        75% would recommend their internship to other students; and
•        94% believed that what they learned during internship would benefit their careers.

Almost all our alumni agree that the practical side of transformative education plays an important role in their future careers. It helps them choose a fulfilling path and often helps them obtain a role in middle management or at the executive levels. In fact, 78% of Glion alumni, most of whom underwent two semesters of compulsory internships as part of their degree programme, go on to be managers, general managers, or directors in their career.

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About Judy Hou: Judy Hou, Directeur General/CEO, manages Glion-branded institutions in Switzerland and the United Kingdom. Prior to Glion, Hou was CEO of Les Roches Jin Jiang Hotel Management College in Shanghai, China. 

Hou is on the editorial board of Hotel Business ReviewJournal and has authored several articles in Hotel Executive and Hotel Management Asia.

原文引自http://www.gheac.com/thread-7179-1-2.html
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